1. Order Processing Time
All orders are processed within 1 to 2 business days after receiving the order confirmation. Orders placed over the weekend or on public holidays will be processed on the next business day.
2. Shipping Method
We offer cash on delivery as the only payment method. Once your order is confirmed, our delivery team will process the shipment and coordinate with you for delivery at the specified address.
3. Shipping Costs
We offer free shipping on all orders within our service areas. No additional shipping charges will be added to your order during checkout.
4. Delivery Timeframe
The estimated delivery time depends on your location. Typically, deliveries will take between 5 to 7 business days. Delivery times may vary depending on the region, weather conditions, or unforeseen circumstances.
5. Delivery Information
It is essential to provide accurate and complete delivery information when placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If a package is returned to us due to incorrect information, you will be charged for re-delivery.
6. Delivery Process
Once your order is shipped, you will receive a confirmation with the expected delivery date. Upon delivery, payment will be made in cash, as we only offer cash on delivery. Please ensure that someone is available at the delivery address to complete the transaction.
7. Order Tracking
Currently, we do not offer an order tracking service. However, you will receive an update once your order is out for delivery.
8. Shipping Restrictions
We currently deliver only within the areas we serve. If there are any restrictions for your location, our team will inform you, and we will work to resolve the situation.
9. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact our customer service team immediately within 7 days of receiving the item. We will assist you with the return or replacement process.
10. Contact Us
If you have any questions regarding our shipping policy, please don’t hesitate to reach out to our customer support team at [email protected]We are here to assist you!